Refund policy
Thank you for choosing BattRox. We are committed to providing high-quality products and excellent customer service. Please read our return and refund policy carefully to ensure a smooth shopping experience.
1. Returns Without Reason
- Return Period: 30 days from the date of delivery.
- Eligibility: Products and accessories must be unused, in original packaging, and in resalable condition.
- Process: Contact our customer service team within the return period with your order number and relevant details. We will guide you through the return process.
- Refund Timeline: Refund will be returned to the original payment method and will be received within 1–3 business days.
2. Damaged or Defective Products
- Applicable Cases: Products damaged during shipping, with manufacturing defects, or incorrect items received.
- Process:
- Contact us within 7 days of receiving the product and provide photos or videos as proof.
- We will provide a return label and cover the shipping cost.
- Once we receive and verify the returned product, we will process a refund or replacement within 3 business days.
3. Returns for Personal Reasons
- Applicable Cases: Customer changes mind, no longer needs the product, etc.
- Eligibility: Products and accessories must be unused, in original packaging, and in resalable condition.
- Shipping Cost: Return shipping is the responsibility of the customer.
- Refund Processing: Once we receive and verify the returned product, we will issue a refund within 3 business days.
4. Warranty
- Warranty Period: Limited warranty of 5 years from the date of purchase for battery products.
- Coverage: Manufacturing defects under normal use.
- Claim Process:
- Contact our customer service team via email with your order number and product serial number.
- We will guide you through the warranty process, including possible repair, replacement, or refund.
5. Contact Information
If you need to request a return or have any questions, please contact us:
Email: support@battrox.com