Shipping policy

Last updated: March 2026

Welcome to BattRox, your trusted multi-brand battery marketplace.
We strive to make every purchase simple, secure, and transparent.
This Shopping Policy explains how we handle orders, shipping, returns, warranty, and payments.

1. Shipping & Delivery

Order Processing
All orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed the next working day.

Domestic Shipping
We offer both standard and expedited shipping options across the U.S. Typical delivery time is 3–7 business days, depending on your location.

International Orders
International delivery is available for selected regions. Customers are responsible for customs fees, taxes, and import duties.

Order Tracking
Once shipped, you’ll receive an email with a tracking link. You can also check your order status via your Battrox Account.

Carriers & Coverage

Carriers: UPS / FedEx / DHL / USPS
We offer free shipping to the contiguous United States (48 states) only.
Shipping to Alaska, Hawaii, U.S. territories, or international destinations is not available at this time.
If you wish to ship outside the contiguous U.S., please contact our customer support for availability and a quote.

Shipping Restrictions
Due to transportation regulations for lithium batteries, some products may have regional restrictions. All items comply with UN38.3 and IATA safety standards.

2. Returns & Exchanges

Return Eligibility
You may return most new, unopened items within 30 days of delivery for a full refund.
Used or opened battery cells are non-returnable unless defective upon arrival.

How to Request a Return

  1. Contact us at support@battrox.com within 30 days of receiving your order.

  2. Provide your order number and a brief description of the issue.

  3. We’ll send you a return authorization and instructions.

Refund Timeline
Refunds are issued within 5–7 business days after we receive and inspect your returned item.

Defective or Damaged Products
If you receive a damaged or faulty product, please notify us within 7 days for replacement or refund options.

3. Warranty Policy

All batteries sold through BattRox are covered by their manufacturer’s warranty.
Typical coverage ranges from 12 to 24 months, depending on the brand.

Warranty Includes:

  • Manufacturing defects

  • Performance failures under normal use

Warranty Does Not Cover:

  • Misuse or physical damage

  • Improper installation or modification

  • Natural wear and tear

To file a warranty claim, contact us with:

  • Order number

  • Product serial number

  • Photos or supporting documentation

4. Payment & Security

Your payment safety is our top priority.

Accepted Methods:
Visa, MasterCard, American Express, PayPal, and other secure gateways.

Secure Checkout:
Our website uses SSL encryption to protect your personal and payment data.

Fraud Prevention:
BattRox employs automated fraud detection tools to ensure all transactions are safe and verified.

Confirmation:
After successful payment, you’ll receive an instant order confirmation via email.

5. Privacy & Data Protection

We respect your privacy and handle all personal data according to our Privacy Policy.
Your information is only used to process orders, enhance customer experience, and improve our platform performance.

6. Policy Updates

BattRox may revise this Shopping Policy occasionally to reflect operational, legal, or regulatory changes.
We encourage customers to review this page periodically.

Contact Us

If you have any questions regarding our shopping policies,
please reach out to our support team:
Email：support@battrox.com