Cancel My Order

We understand that sometimes you may need to cancel an order — no problem! Our goal is to make the process as simple as possible.

When You Can Cancel

You can request to cancel your order within 12 hours of purchase before it ships out. Once your order has been processed or shipped, it can no longer be canceled.
If your order has already shipped, please visit our Returns & Exchanges page for available options.

How to Request a Cancellation

To cancel your order:

  1. Go to our Track My Order page to check your order status.
  2. If it’s still processing, contact our support team immediately:
    Email: support@battrox.com
    Subject line: Cancel My Order – [Your Order Number]

Please include your full name, order number, and reason for cancellation to help us process your request faster.

Refund Timeline

  • If your order qualifies for cancellation and has not shipped, a full refund will be issued to your original payment method.
  • Refunds typically take 3–5 business days to appear in your account, depending on your payment provider.

Need Help?

If you’re unsure whether your order can still be canceled, please contact our support team right away.
We’ll review your order status and help you find the best solution.

 Contact Us
BattRox

BattRox Support Team

We’re here to help with any questions about your order, shipping, or returns.

Was this information helpful?