Warranty Center

Warranty

We stand behind our products and are committed to providing reliable after-sales support for our customers.

Product Support

At Battrox, we offer LiFePO4 battery solutions from selected brands and product lines for RV, marine, golf cart, solar, backup power, and energy storage applications. Because Battrox is a multi-brand battery store, warranty coverage and quality support may vary by brand, product model, and order conditions.

Eligible products are designed for reliable deep-cycle performance when used, installed, charged, and maintained properly. Actual service life may vary depending on application, load, charging method, temperature, storage, and system setup.

If you have questions about the warranty coverage of a specific product, please check the product page or contact Battrox support for confirmation.

If you experience a product issue, please contact us at support@battrox.com with your order information and issue details. Our support team will review your case and help provide the best available solution.

30-Day Return or Exchange Support

If there is a product issue within 30 days after delivery, returns or exchanges may be discussed after our support team reviews the case.

To help us process your request, please provide:

Order number
Product model
Battery S/N / serial number
Photos or videos showing the issue
App screenshots, if applicable
A brief description of the problem

After reviewing the information, we may offer troubleshooting support, replacement parts, a replacement product, return instructions, or another appropriate solution depending on the situation.

Product Issues After 30 Days

If a product issue occurs after 30 days, customers can still contact us for support.

Our team will review the order information, product condition, usage environment, and issue details to determine the next step. We always aim to handle product issues fairly and help customers find a reasonable solution.

What May Not Be Covered

Warranty or after-sales support may not apply in the following situations:

Damage caused by improper installation, misuse, abuse, or neglect
Using the battery outside its recommended voltage, current, temperature, or application range
Using an incompatible charger, controller, inverter, or electrical system
Unauthorized modification, disassembly, repair, or tampering
Physical damage caused by accidents, drops, water damage, fire, or external impact
Damage caused by incorrect wiring, short circuit, reverse polarity, or overloading
Normal wear, cosmetic scratches, or appearance changes that do not affect product function
Products without valid order information or proof of purchase

Return Shipping for Warranty Cases

For confirmed product quality issues, incorrect items, or shipping damage, we may provide a return label or cover the return shipping cost after the issue has been reviewed and approved.

For non-quality-related returns, such as ordering the wrong model, compatibility issues, changing your mind, or no longer needing the product, the customer may be responsible for return shipping costs.

How to Contact Us

For warranty or after-sales support, please email us at:

support@battrox.com

Please include your order number, product model, battery serial number, and a clear description of the issue so we can help you faster.

Contact us

Pre-sales and After-sales Support

support@battrox.com

91%

(51)

(4)

(0)

(1)

great

I use this battery for my market stall. Sometimes when I set up my stall, I need electricity for lights and to charge my phone. I think it is very good !!it is not heavy and very easy to carry. I highly recommend it.

Great for Travel and Backup, and Actually Travel-Ready

didn not realize how annoying my old setup was until I switched to this. Having the battery, dish, and all the accessories in one dedicated case just makes life easier.

The 288Wh battery is a big step up from the smaller packs I have used. I can get a solid few hours without stressing about power, which is perfect for quick work sessions or staying connected on the road.

What I like most is how straightforward it is. Open the case, plug in the Starlink Mini, hit the power button, and you are online in a few minutes. No extra setup or guesswork.

Also worth mentioning the case design is actually useful. Everything has its place, so youq are not dealing with tangled cables or loose gear.

Not the cheapest option out there, but if you want a tidy, reliable, grab-and-go setup for Starlink Mini, this does the job really well.

Power station with 288Wh LiFePO4 battery and Starlink Mini stand

It is a 288Wh 90000mAh LiFePO4 Bbattery pack power station. On the packaging, I see it is made in China and lists the core specs: a 288Wh LiFePO4 battery and an input of 12 to 30 volts at 5 amps max 60 watts. Inside the packaging, I found the power station, a 70 inch long DC to DC cable, a 15 3/4 inch long DC to USB-C cable, and a user manual. Everything is housed in a black carrying case with a handle and a double zipper. The storage case is weather resistant, and the zippers are designed to block moisture. The interior has straps to hold the components in place, dedicated space for accessories, and a mesh pocket for smaller items. The power station doubles as a stand for the Starlink Mini. The Starlink mounts onto the battery pack using the pole mount and locks in securely. The unit is stable and sturdy. The unit has IP waterproofing. The battery is LiFePO4. The port selection includes a DC output port at 3.1 amps max 60 watts, a USB-A port at 5 volts 3 amps, and a USB-C port. It includes a 5 amp PD 100 watt USB-C output for charging laptops and other high-draw devices. The ports are protected from rain by a rubber cover. It supports MPPT for solar panel charging, or I can plug it into my vehicle's 12 volt port to charge on the go. There is a power button next to a 4-LED battery status indicator. I press the button once to turn it on and once again to turn it off. I can activate a trickle mode by long pressing the button. When running the Starlink Mini on a standby or low-draw plan averaging around 20 watts, the battery lasts up to 14 hours. I can also plug in other devices, like my laptop, to charge them simultaneously, though doing so draws from the total battery life. If I charge it with one input, it takes about 5 hours to reach a full charge. If I use both inputs simultaneously, it charges in 2.5 hours. On the bottom of the power station, I see it is labeled as rainproof and has CE and FCC certifications. It lists all the possible input and output ranges for charging. I find this power station a practical kit for off-grid internet capability, as a power bank compatible to charge mobile devices, and as a mount for my Starlink Mini. I find it valuable.

Portability and a solid stand for Starlink Mini

Recently got the Starlink Mini for use on the road in a Class A Motor Coach. While some people say that they are easy to install and set up, I found it somewhat difficult as I did not have a clear view of the sky. I went through the process several times and the space was considered "bad" by the software. The good new is I was using the StarGrid which supplied the power while also serving as a base for the dish. Starlink customer service was of little help and went to far as to blame any third party equipment such as a battery supply as the cause of my trouble. My guess I was texting with AI. I found the power station very useful to be able to pick everything up and move it to different locations within the Kentucky Horse Park to find a clear view of the sky. I finally found a spot and connected the Starlink. At this point I was 5,000 feet from my RV. At that point I picked it all up and walked back my site, set the unit on a pick-nick table and pointed it at 45 degrees. We picked the site due to the trees prior to getting the Starlink. The dish was pointed directly at a tree, the RV was to the left, the Jeep was in front with trees behind and above. The process took about 1.5 hours with the battery still at the fully charge indicator. Once I was able to get to the application, the battery seemed to provide solid output wattage to maintain the power and works great contrary to what Starlink seemed to think. The portability and the mount on top was the only reason I continued and in the 95 degree humid conditions. If I had not had this battery pack I might have given up and sent the system back. Even in my obstructed location, I am able to stream You-tube TV while preparing this review. The battery life is great and has been running for 6 hours and still has plenty of charge. The product allowed me to determine there can be a lot of crap in the way without clear view of the sky and still provide good performance. Otherwise I would likely have sent the Starlink back and used this devise to power phones and computer. Excellent product.

Solid AIO portable power station with great runtime for boat use

Grabbed this specifically for powering the Starlink Mini on the boat in the event of emergencies, and it is been a reliable setup. The all-in-one design with included stand and carry case makes it easy to move around and position for clear sky view, it delivers more than adequate runtime as advertised, and supports solar or car charging for extended outings. Solid build quality for marine conditions. Great value if you need dependable off grid power for Starlink Mini on the water, RV, or camping. And a great piece of mind.

Contact us

support@battrox.com

Your cart is empty

Your cart is empty

Let customers speak for us